Frequently Asked Questions

Non-Emergency Medical Transportation (NEMT) provides safe and reliable transportation for people who need help getting to medical appointments but do not require an ambulance or emergency care. Pak Medical Transportation Services helps patients travel comfortably to and from healthcare facilities throughout Virginia.

NEMT is for patients who need transportation assistance but do not need emergency medical treatment during the ride. Ambulances are intended for medical emergencies that require immediate care, medical monitoring, or urgent response.

Our service is available for patients, seniors, people with mobility challenges, families arranging transportation, healthcare facilities, and private-pay clients who need safe non-emergency medical transportation.

Pak Medical Transportation Services serves patients throughout Virginia. Contact us to confirm availability for your pickup location, destination, and trip type.

We provide ambulatory transportation, wheelchair transportation, electric stair chair transportation, hospital discharge transportation, dialysis transportation, rehabilitation transportation, nursing home transportation, and long-distance medical transportation.

Yes. Our wheelchair-accessible vehicles are designed to safely transport passengers who use wheelchairs or have mobility challenges.

Yes. We provide ambulatory transportation for passengers who can walk independently or with light assistance but still need safe, reliable transportation to medical appointments or approved destinations.

Yes. Pak Medical Transportation Services offers Electric Stair Chair Transportation for individuals who cannot safely use stairs independently. Our trained staff can assist patients in navigating stairs while helping ensure comfort and safety during transport.

Please contact us to confirm current stretcher transportation availability. If the service is available for your trip, our team will review the passenger needs and transportation requirements before scheduling.

Yes. We provide safe hospital discharge transportation for patients returning home or traveling to rehabilitation facilities, nursing homes, assisted living communities, or other care locations.

Yes. Dialysis transportation is one of our frequently requested services. We offer one-time and recurring transportation options for dialysis appointments.

Yes. We provide transportation for rehabilitation, physical therapy, occupational therapy, chemotherapy, radiation therapy, specialist visits, and other recurring medical appointments.

Yes. We work with nursing homes, assisted living facilities, rehabilitation centers, hospitals, dialysis centers, adult day care centers, and medical practices to coordinate patient transportation.

Yes. We provide long-distance medical transportation throughout Virginia and surrounding states for specialist appointments, hospital transfers, rehabilitation programs, dialysis treatments, medical procedures, and family relocations.

Yes. We accept private-pay transportation requests. Private-pay transportation is helpful for seniors, family members arranging rides, individuals without transportation benefits, hospital discharge trips, and long-distance medical transportation.

Yes. While advance scheduling is recommended, we understand that transportation needs can arise unexpectedly. We make every effort to accommodate same-day and short-notice requests based on vehicle and driver availability.

You can schedule a ride by calling us directly, sending a message through the website, or creating a free member account. Our team will confirm trip details, pickup time, passenger needs, and availability.

Yes. You can call our dispatch team to discuss your transportation needs and schedule your ride directly.

Yes. You can submit a transportation request through our website contact form or ride request page. A team member will review your request and follow up to confirm details.

Registered members can access helpful trip features such as assigned driver information, estimated pickup times, driver phone number, trip status updates, trip history, rider profile management, faster future bookings, and upcoming trips.

Yes. Registered members can view assigned driver information when it is available for their scheduled trip.

Yes. Registered members can see estimated pickup time and driver phone number when those details are assigned and available in the member portal.

Yes. Registered members can view trip history through their account, making it easier to track previous and upcoming transportation.

Yes. We can arrange recurring transportation for patients attending regular appointments such as dialysis, physical therapy, radiation therapy, chemotherapy, rehabilitation, or adult day care programs.

In many situations, one caregiver or family member may ride with the passenger. Please tell us during booking so we can make appropriate arrangements.

Yes. Our drivers provide courteous assistance with entering and exiting the vehicle and help support a safe and comfortable transportation experience.

Yes. Patient safety is our top priority. Our drivers receive training to assist passengers with mobility challenges and transportation needs.

We recommend scheduling at least 24 to 48 hours in advance whenever possible. Early scheduling helps improve availability and timely service.

Please provide the passenger name, pickup address, destination address, appointment time, mobility requirements, contact phone number, and any special instructions.

Drivers generally return at the scheduled pickup time. If you need wait-and-return service, please request it when booking so arrangements can be reviewed.

Pricing depends on distance traveled, transportation type, mobility requirements, special assistance needs, and wait time. Contact PakMTS for a personalized quote.

Coverage varies by insurance provider and plan. Many Medicaid plans provide transportation benefits for eligible medical appointments, and some Medicare Advantage plans may cover medically necessary transportation. Contact your insurance provider to verify eligibility and authorization requirements.

Yes. Healthcare facilities can schedule transportation directly with our dispatch team for patients who need non-emergency medical transportation.

Yes. Hospitals, nursing homes, rehabilitation centers, assisted living facilities, dialysis centers, adult day care centers, and medical practices can partner with PakMTS for transportation solutions.

Patients, families, and healthcare facilities choose PakMTS for professional drivers, wheelchair transportation, electric stair chair transportation, long-distance transportation, hospital discharge service, real-time trip tracking, member portal access, flexible scheduling, and reliable service throughout Virginia.

Yes. Pak Medical Transportation Services provides wheelchair-accessible transportation throughout Virginia. Contact us to confirm availability in your area.

Call us or submit a ride request with the hospital name, discharge location, destination, pickup timing, passenger mobility needs, and contact information. Our team will help confirm the safest transportation option.

You can call us, send an online request, or create a member account. For recurring dialysis trips, provide the treatment schedule, pickup address, dialysis center, appointment times, and mobility requirements.

Contact us as soon as possible if your appointment time changes. Early notice helps us adjust pickup time, driver assignment, and return transportation when available.

Call us or send a message as soon as you know your plans changed. Our team will help cancel or reschedule the ride based on availability and the updated appointment details.